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Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
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Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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Damien Mu, CEO of AIA Australia, has cautioned that the life and health insurance industries are on the brink of significant structural changes. Speaking during the company's online 'Thrive for Life' presentation, Mu pointed to mounting mental health claims, rising premiums, and ongoing cost-of-living pressures as key drivers of this transformation. - read more
The Australian life insurance sector has reported a substantial underwriting gain of $279 million for the December quarter of 2025, a significant improvement from the $36 million recorded in the same period the previous year. This data, released by the Australian Prudential Regulation Authority (APRA), highlights a notable turnaround in the industry's financial performance. - read more
For young families in Australia, life insurance is not just a policy; it's a crucial part of financial planning that ensures your loved ones are protected. Navigating the world with a newborn or growing children brings immense joy and responsibility. Amidst this joy, safeguarding a family's future financially is an essential consideration. - read more
Life insurance might not be the first thing that comes to mind when thinking about the needs of a young family. However, it plays a crucial role in safeguarding your family's future. For many young families in Australia, the idea of life insurance can seem distant or even unnecessary, but understanding its significance can lead to peace of mind for both parents and children. - read more
For many families, life insurance isn't just a financial product but a vital part of ensuring financial stability. As parents, the well-being of your children and the ability to provide for them, even in unforeseen circumstances, is of paramount importance. - read more
Welcome to our guide on life insurance, especially tailored for new parents in Australia. Navigating the world of parenthood is challenging and ensuring financial security should be a top priority. Life insurance provides an essential safety net, safeguarding your family's future in unexpected circumstances. - read more
Knowledgebase
Insurance Deductible: the amount that an insured is required to contribute toward an insurance claim as stipulated in an insurance policy. Otherwise known as the "policy excess".
